Staff Guide

It is important to ensure that all staff are fully trained before you begin accepting Contactless cards. We have provided this guide as a useful reference point, however, if you do require further assistance with your staff training needs please contact your acquiring bank.

The guide is designed to provide answer the most frequently asked questions from front-line staff; explaining when and how to process a contactless transaction.

1. What is Contactless?
2. How do I recognise a Contactless card?
3. When should I process a Contactless transaction?
4. How do I process a Contactless transaction? (AN ILLUSTRATED GUIDE)
5. What if a security check is requested?
6. What if a cardholder requests a receipt?
7. Can gratuities be added to a Contactless payment?
8. Can I perform a refund using the Contactless reader?
9. What happens if a Contactless transaction is declined?
10. Can I accept Contactless cards issued outside the UK?
11. Will I be able to accept other form factors which use Contactless – such as mobile phones?
12. Can cashback be provided with a Contactless transaction?

Quick troubleshooting guide

>> GO TO THE STAFF GUIDE